Our Cancellation Policy
Passengers have the option to cancel a ride request after the ‘Order Now’ button has been selected by simply pressing the ‘Cancel’ option at the top right of the screen. Each user has a grace period before being charged for a canceled order. The app will alert you of this grace period once you have opted to cancel.
A $5 cancellation fee may apply if you cancel at least five minutes after you requested a driver and/or a driver is within five minutes of his/her arrival. A $10 cancellation fee may apply, if you request a future order and cancel within an hour of the pickup.
A ‘noshow fee’ of $10 may be charged to a passenger if an order is placed, the driver waits at least 10 minutes and the customer does not show up. The driver must be paid for his/her time and fuel and will be paid the $10.
If you would like to dispute a cancellation charge, please email firstname.lastname@example.org and be sure to provide as much detail as possible regarding the ride.