General FAQ

So, what exactly is GetTaxi?

We provide a simple, one-touch way to hail a licensed taxis directly from your smart phone.

Why should I choose GetTaxi?

No more hailing on the street. No more phone calls. You’ll be able to track your taxi in real-time on the map plus know exactly who your driver is and vehicle information. No cash? No problem, just pay by card. You can also rate your driver, view previous journeys and earn Taxi Miles towards free rides.

There must be extra costs and charges? What’s the catch?

Nothing. Nada. Zip. The GetTaxi is free to download and you’ll never pay a penny above the meter. No credit card charges or nasty hidden extras.

Is GetTaxi safe?

Absolutely. GetTaxi is the safest way to travel around the city. 100%. We only ever use licensed drivers and licensed taxis which are regulated, and we meet with every single driver that signs up.

I left something in a GetTaxi taxi, how do I get it back?

All the details, including driver details, of your journeys are recorded in your app so you can contact the driver. Our customer service reps are always available and in touch with all our drivers so getting back your prized possession is never a problem.

Using the app

How can I register with GetTaxi?

Download the app and enter your mobile number. Once you’ve entered your information, you’re ready to use GetTaxi. That’s it. Don’t forget to add your card details to your profile to avoid making an un-scheduled pit-stop at the ATM.

What if I want to pre-book a taxi?

It’s simple. Just go into your app, tap GetTaxi and set your pick up time and location. That’s it. We’ll notify you when you taxi is on its way as well as the second it arrives at your destination.

Which smartphones can I download the GetTaxi app onto?

The GetTaxi app is available on iPhone, Blackberry and Android.

The app isn’t locating me. What do I do?

No worries. Just drag the GetTaxi dude across the screen to wherever you want to be picked up from or enter the address. Confirm the address that is closest to your current location, click on the address where you will be able to specify the exact street number.

Can I use GetTaxi from an iPad?

Sure. You can use and order a taxi from the app on your iPad in exactly the same way you do on your smartphone.

Where can I use GetTaxi

At the moment you can use the same GetTaxi app in London, Moscow and Israel. Look out for GetTaxi in NYC coming soon.

My Account

What about all my information? Is it protected?

Definitely. We do absolutely everything within our power to protect your personal data. Once we receive your information, we have the strictest procedures and strongest security features to prevent any unauthorised access.

How do I pay for my taxis by card?

Make sure you have entered your card details under the ‘ME’ tab. When you tap GetTaxi, you will be asked if you want to pay by ‘Cash’ or ‘Card’, tap ‘Card’. At the end of the ride confirm the fare amount and pay with the card you’ve already registered.

What do I do if I have a coupon?

Just go to the ‘Me’ tab, click on ‘Promotional Code’ and enter your code. There’s nothing more to it! Click ‘cash’ to order your ride, at the end your coupon amount will automatically be taken off the fare and any remaining balance can be paid for with cash or card.

What if I need to speak to someone?

Tap on the ‘Me’ tab and scroll down the menu until you see the tab ‘Customer Care’. Our team is available 24 hours a day, 7 days a week, 365 days a year. Tap the button once and someone will be on the other end of the line to help out.

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