For your convenience, we only accept payment via credit or debit card (no prepaid or gift cards). Before you take your first ride, you will have to input your card information you only have to do this the first time you use the app. In the main app menu, you can review your payment information under ‘Payment Settings’.
If a driver takes a toll route during a trip, the passenger will incur a toll charge with their fare.
Once a Gett account is created and a credit card is entered into the app, a temporary hold for $1 ($1.25 for AMEX users) will be placed on the credit card. The hold will also be placed if the method of payment has been updated or when a ride has been requested. Please note that this is not a charge, but a hold to verify the method of payment entered into the app.
All holds are reversed within 2448 hours. If the authorization hold has caused an overdraft on your account and you are charged an overdraft fee, please contact your financial institution.
Passengers have the option to cancel a ride request after the ‘Order Now’ button has been selected by simply pressing the ‘Cancel’ option at the top right of the screen. Each user has a grace period before being charged for a canceled order. The app will alert you of this grace period once you have opted to cancel.
A $5 cancellation fee may apply if you cancel at least five minutes after you requested a driver and/or a driver is within five minutes of his/her arrival. A $10 cancellation fee may apply, if you request a future order and cancel within an hour of the pickup.
A ‘noshow fee’ of $10 may be charged to a passenger if an order is placed, the driver waits at least 10 minutes and the customer does not show up. The driver must be paid for his/her time and fuel and will be paid the $10.
If you would like to dispute a cancellation charge, please email email@example.com and be sure to provide as much detail as possible regarding the ride.