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What is the cancellation policy?

You may cancel your order without incurring charges within 5 minutes from the time the driver is assigned and on the way.

You will receive a ride cancellation fee for the below instances ($5 for Deal & Standard and $10 for Premium & SUV):
• If the customer cancels after 5 minutes from requesting the ride
• If the customer cancels after the driver has already arrived
• If the customer fails to cancel and does not show up for the ride after 3 minutes

For future bookings, cancellations made within 40 minutes of the provided pickup time will incur a ride cancellation fee of $5 for Deal & Standard and $10 for Premium & SUV.

Please note: if your driver is running more than 5 minutes behind the provided estimated time of arrival, and you cancel the ride, you will not be charged a ride cancellation fee.

If you would like to dispute a ride cancellation fee, please email nyc@gett.com.