What is the cancellation policy?
You may cancel your order without incurring charges within 5 minutes from the time the driver is assigned and on the way.
You will receive a ride cancellation fee for the below instances ($5 for Deal & Standard and $10 for Premium & SUV):
• If the customer cancels after 5 minutes from requesting the ride
• If the customer cancels after the driver has already arrived
• If the customer fails to cancel and does not show up for the ride after 3 minutes
For future bookings, cancellations made within 40 minutes of the provided pickup time will incur a ride cancellation fee of $5 for Deal & Standard and $10 for Premium & SUV.
Please note: if your driver is running more than 5 minutes behind the provided estimated time of arrival, and you cancel the ride, you will not be charged a ride cancellation fee.
If you would like to dispute a ride cancellation fee, please email firstname.lastname@example.org.