FAQs
Need help? Take a look at our most frequently asked questions or get in touch if you can't find what you're looking for.

What is the cancellation policy?

You may cancel your order without incurring charges within 5 minutes from the time the driver is assigned and on the way.

You will receive a ride cancellation fee for the below instances ($5 for Deal & Standard and $10 for Premium & SUV):
• If the customer cancels after 5 minutes from requesting the ride
• If the customer cancels after the driver has already arrived
• If the customer fails to cancel and does not show up for the ride after 3 minutes

For future bookings, cancellations made within 40 minutes of the provided pickup time will incur a ride cancellation fee of $5 for Deal & Standard and $10 for Premium & SUV.

Please note: if your driver is running more than 5 minutes behind the provided estimated time of arrival, and you cancel the ride, you will not be charged a ride cancellation fee.

If you would like to dispute a ride cancellation fee, please email nyc@gett.com.