FAQs
Need help? Take a look at our most frequently asked questions or get in touch if you can't find what you're looking for.

What is the Authorization Hold?

Once you book a ride, a temporary authorization hold will be placed on your credit card to verify the payment method. The temporary hold amount will be 25% of the Firm Quote, which is the upfront fare that you see before you order.

This temporary hold is not a charge. All holds are reversed within two business days. If the temporary authorization hold has caused an overdraft fee on your account, please contact your financial institution.