How can we help?

Drop us an email at drivers.uk@gettuk.com and someone will be in touch shortly.

Work is generally sent to the closest driver first. If that driver does not accept the job then it is sent to the next closest driver. Depending on your mobile phone network connection you may see jobs come through at different times to other drivers.

Job offers will appear on your screen for 10 seconds. This is to ensure we can provide a speedy and reliable service for passengers and keep them in black cabs. If a job offer appears for a shorter time it is likely due to your network connection.

Account work is available to all drivers.

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Best practice for use of the Gett app:

Handheld use of phones is an offence and strictly prohibited; the fine is £200 and 6 penalty points.

Devices should be in a cradle.

Devices should not be stuck onto the windscreen as this could obscure vision.

The driver should employ a single tap to accept a job and not allow themselves to be distracted.

If a driver needs to employ more than one tap they should stop first.

To join Gett as a driver, we will require a copy of your DVLA Driver’s License, Hackney Carriage Driver’s License, Hackney Carriage Driver’s Badge and a clear photograph of your face. See our Driver Terms & Conditions for full details on what information we may need from you to complete your application.

We will be in touch within 48 working hours to get you onboarding onto the Gett Driver App.

When you fill out the application as a new driver, you will be asked to upload your documents via the form.

If you are already a Gett driver and need to update your documents, you can either upload them via the Driver Portal, the Driver App or send them to our driver team at drivers.uk@gettuk.com.

We would only reject documents that fail to meet the criteria set by TfL or if our driver team find the documents uploaded indecipherable. In these instances our driver team will be in touch to let you know what is required to rectified your application and get you online.

To cancel a job after you have accepted it, tap on the two arrows you see in the top right corner of your screen. This will bring up the job details plus the ability to cancel the job yourself. You do not need to call us to cancel a job. You can cancel up to five jobs a day without being penalised.

Please do not call us to cancel a job as you can do it yourself via the app. Only do so if:
– The option to cancel via the app is greyed out
– It is a future order and there is less than 30 minutes until the pick up time

Jobs pay out on the following working day, between Monday to Friday. Any jobs completed on Friday, Saturday and Sunday will be paid out on the following Monday.

Please see our Driver Fees & Rates Policy.

A fixed fare is an agreed price for a job which is confirmed at the time of booking for the passenger and for the driver. The passenger must enter their destination in order to get a quote for a fixed fare. This means that the passenger pays the pre-agreed price, not the meter.

Our fixed fares are only available on certain Account bookings, Airport runs and in certain regions of the UK.

Fixed fares are calculated based on the distance of the job and the predicted time it will take to complete, using Google Maps live traffic data.

When you have accepted a job with a Fixed Fare it means you have accepted the price of the job and there is no way of changing this.

The only times you will need to change the Fixed Fare price to the meter is if the passenger has requested more drop off points or if they would like to continue their journey once they have reached the Fixed Fare destination.

Please phone customer care to change the live-job status with your Driver ID and Order ID information ready.

When a passenger books in advance Google Maps will make an intelligent calculation about likely traffic at that time of day, based on historic data.

Gett allows 30 minutes waiting time on airport pick-ups. Please see the Driver Fees & Rates Policy for more details.

Future orders are great for helping you plan your day. Just tap on the main menu, select the Future Order tab and look through at the jobs on offer. You can amend the ‘sort’ and ‘filter’ options to tailor your search.

You can book yourself to cover up to 5 future orders at a time. Also, you can now only currently reserve any job within a 7 day period.

Passengers can make a future booking up to 30 days in advance.

If a booking is amended you’ll get a notification of the change and the job will be removed from your list of reserved future orders (because the changes made could be very different to the original job).

You can cancel a future order via the app. Tap into the job details in the future orders tab and you will see an option to cancel.

If you cancel a Future Order via the app with more than 30 minutes notice before the scheduled at time, you will receive no penalty points.

If you cancel a FO via the app with 30 mins notice or less before the scheduled at time, you will receive 1 penalty point.

You can cancel 5 rides (5 penalty points) in a 30-day rolling period without penalty. On your 6th cancellation, you will be penalised as per the below:
– 1st 6 penalty points in 30 rolling days = 1-hour block from FOs and lose all reserved FOs

– 2nd 6 penalty points in 30 rolling days = 3-day block from FOs and lose all reserved FOs

– 3rd 6 penalty points in 30 rolling days = 7-day block from FOs and lose all reserved FOs

*This is a rolling period that starts with the first cancellation and lasts 30 days thereafter

This is a fee that drivers and Gett may charge customers during periods of high customer demand and/or low driver availability. The purpose of the High Demand Fee is to ensure that our platform provides an efficient marketplace for matching drivers with customers at the busiest times/locations. The fee is a vital part of Gett’s ability to function as an effective marketplace, balancing supply and demand for Taxis throughout the day. 

In practical terms, this means that (a) we enable you to charge customers a fee to obtain priority over other potential customers at peak times (referred to as Driver High Demand Fee or Driver HDF), and (b) Gett may charge customers a fee to help regulate supply and demand on the platform at these times (referred to as Gett High Demand Fee). You can find more information on the High Demand Fee in the table in clause 11.5 of the Driver Terms, including information on how the fee is calculated and the different components that make up the fee.

The heat map in the App indicates areas where you are most likely to be offered the opportunity to charge customers a Driver HDF. Look out for the red zones which indicate highest customer demand / lowest driver availability. 

Whether you are offered the opportunity to charge a Driver HDF – and the amount of the fee – will  vary depending on how busy the Gett platform is. The amount offered to the customer for a given job on your behalf will always be indicated clearly on the job offer screen (highlighted with lightening bolts in the green banner). The amount is fixed at the time you accept the booking (and is subject to commission deduction in the same way as other amounts payable to you). 

For Future Orders, the Driver HDF applicable is determined close to the scheduled pick-up time. This means that the Driver HDF will show when you have completed the job and be added automatically. If no Driver HDF is shown in your job record for the journey, then it means that the job did not qualify for a Driver HDF.

Yes. The Driver HDF is a discrete charge by you to the customer in return for you agreeing to switch off your ‘for hire’ light and give precedence to the Gett job over other potential passengers competing to hire your Taxi. It is not a charge for a taxi journey.

You can call your passenger when you’re in a job by tapping on the two arrows in the top right corner of your screen. This will bring up the job details and the option to call the passenger via the app. We use phone masking so that both of your phone numbers will not be visible to each other.

We’re afraid that we have no magic answer to this question but here are some tips:
– Stay on ‘Available’ at peak hours as that’s when we’re busiest. Peak hours are weekdays 0700-1000, 1600-1900 and all weekend.
– Use the Auto Accept feature.
– Use Future Orders.
– Use the Going Home feature wisely.
– Maintain a high driver rating (passengers are more likely to tip for great service!).
– Accept all jobs no matter how big/small as drivers who stay busy tend to make the most money using Gett.