Help Point

Need help? Take a look at our most frequently asked questions or get in touch if you can't find what you're looking for.

Getting Started

  • Gett is the free, on-demand transport and lifestyle app that allows you to easily book a licensed black cab in London and 24 other UK cities.

    Available on iPhone and Android, Gett is the go-to app for getting what you need delivered to you, whenever you need it. We provide an unbeatable experience for our passengers, business users and drivers alike by giving them the most reliable, quickest and safest way to get the things they need, and get around.

  • Gett is the free, on-demand transport and lifestyle app that allows you to easily book a licensed black cab in London and 24 other UK cities.

    Available on iPhone and Android, Gett is the go-to app for getting what you need delivered to you, whenever you need it. We provide an unbeatable experience for our passengers, business users and drivers alike by giving them the most reliable, quickest and safest way to get the things they need, and get around.

  • Easily. Open the app and your pickup location should be automatically displayed if your mobile data and wifi are on. Choose your ride from the scroll bar at the top. Tap the pin on the left to set your pickup point, scroll the map or use the magnifying glass on the right to search for other popular places nearby. Once you’ve got the right location, tap the ‘Set Pickup’ button which takes you to the next screen.

     

    Book your ride for now or later, enter your destination, choose to pay by card or cash and add any special requests in the ‘Note to driver’ field. Once you’re done, tap the ‘Order now’ field and watch your cab make its way to you in real-time on the map.

  • Yes, you can book Gett from one hour up to two weeks in advance with our future booking feature in the app. After you’ve set your pickup address, just tap ‘Book a future ride’ on the next screen and change the date for when you want it. Then sit back and relax knowing that your ride is sorted.

  • If you’re in the UK, you can use Gett in 25 major cities nationwide including London, Edinburgh, Manchester, Glasgow and Newcastle. And if you travel abroad, you’ll find us in New York, Moscow, St. Petersburg and all over Israel. Just open the app and your location will be automatically updated.

  • Of course! We offer great fixed prices to and from London airports, available to all passengers including business users. For London airport pickups, you get 15 minutes free waiting time with the meter charging 50p per minute thereafter. A change in destination or additional stop points are not covered by airport fixed prices and the taxi meter will apply.

     

    If booking Gett Taxi to/from the airport outside of London, prices are on the meter and you get 2 minutes free waiting time with the meter charging 50p per minute thereafter.

     

    Gett Taxis have plenty of room for your luggage but if you feel you need more space, you can book one of our larger 6 Seater taxis.

     

    Get a quote in the app and start your trip off hassle-free.

  • You can download the Gett app on iOS and Android devices and there’s also a mobile web app for all other devices including Windows phones and Blackberries. Access the mobile web app from your phone here: uk.gett.com. Make sure you have the latest version of the app to experience all of our amazing features.

  • Try checking your device’s location settings, type in the address manually or drag the pin to exactly where you are. If you’re still having trouble, call our 24/7 customer care team on 0207 788 8987 who will be able to help you out.

  • The Gett app is free to download and there are no hidden costs or minimum fares. You just pay what’s on the taxi meter and you can pay by card through the app, or in cash. All passengers also get two minutes free waiting time, so if your cab arrives and you’re not quite ready, your driver won’t start the meter until after this time.

     

    If you want to tip your driver, you can do so easily through the app with our AutoTip feature. You need to add your debit or credit card in the app to use this feature. Just go to Payment Settings and adjust your AutoTip amount which will be added automatically after every Gett ride when paying by card. You can change the amount at any time, even when you’re on board.

     

    If you cancel your cab three minutes or more after your driver is already on the way, our cancellation policy applies. See Gett’s cancellation policy.

     

    Taxi meter fares are regulated, reviewed and set by Transport for London and the local councils in all other UK cities.

  • You can call your driver through the app by hitting the telephone icon once your cab is booked. If you need to contact your driver after the ride has ended, you can get in touch with customer care who can make contact for you.

  • Yes, if you’re in London and choose the ‘Fixed Fare’ service in the app.

  • If you’re using the app in London, you may have been offered a fixed fare black cab when booking on your phone. Fixed fare black cabs are only available with Gett and allow you to get the price of your cab confirmed in advance for London journeys, so you’ll always know before you go. If you’re in London, just enter your destination in the app and pay by card to get a fixed fare including to London airports.

    Fixed fares are only applicable when paying by card, adding your destination and if your journey is direct (no stop offs). If eligible, you’ll get a popup confirming the price of your cab in the app before you book. Fixed fares are available in London at present and you can still choose to pay the meter fare if you wish.

  • Absolutely. We only work with licensed black cabs and Hackney Carriages which are fully regulated by Transport for London (in London) and the local councils in all other UK cities.

    All Gett drivers undergo thorough CRB and medical checks. We meet with every single driver that signs up and take them through a comprehensive training programme, ensuring the highest level of safety for you.