Help Point

Need help? Take a look at our most frequently asked questions or get in touch if you can't find what you're looking for.

Payment

  • We have recently introduced Peak Time.This is what we call times when we have more customers than cabs.

    At Peak Time, we make an additional charge to ensure you can get a cab. This appears in the app and on your receipt as the Gett Peak Charge.

    It is already included in the total Fixed Fare amount you see in the app – so the price you see is the price you pay.

    Currently, Peak Time only impacts users in London.

  • In the app, go to the menu on the top left corner of your screen, tap ‘payment settings’ and then ‘add debit/credit card’ to register your card in the app. All your rides will then be charged to that card, so you can hop in, hop out and get receipts sent straight to your inbox. Never worry about stopping at the cashpoint ever again.

  • Just open the menu, select ‘coupon code’, enter your code and click ‘done’. Your account is then credited and your next ride will automatically redeem this code, before charging your card. Coupon codes only work when paying by card, so make sure you’ve registered your card in the app before you ride.

  • You can find details of your previous orders and how much you were charged in the Rides section under menu in the Gett app. You can also see a breakdown of your fare in the e-receipt sent directly to you.

     

    If you believe your fare was charged incorrectly, please contact customer care through the app menu and have the details of your request ready including your ride order ID.